Troubleshooting

This guide helps you resolve common issues when using the Screen Recorder Tool.

Permission Issues

Screen Sharing Permission Denied

Problem: Browser blocks screen sharing or shows permission denied error.

Solutions:

1. Check Browser Settings:
   • Go to browser settings
   • Look for "Privacy and Security"
   • Check "Site Settings" for the tool
   • Ensure screen sharing is allowed
2. Grant Permissions:
   • Click the lock icon in the address bar
   • Allow screen sharing permissions
   • Refresh the page and try again
3. Browser-Specific Fixes:
   • Chrome: Check chrome://settings/content/screenCapture
   • Firefox: Check about:preferences#privacy
   • Safari: Check Safari > Preferences > Websites > Screen Recording

Microphone Permission Issues

Problem: Audio recording fails or microphone access is denied.

Solutions:

1. Check System Permissions:
   • Windows: Settings > Privacy > Microphone
   • macOS: System Preferences > Security & Privacy > Microphone
   • Linux: Check audio system settings
2. Browser Permissions:
   • Allow microphone access when prompted
   • Check browser settings for microphone permissions
   • Ensure the correct microphone is selected
3. Hardware Issues:
   • Test microphone with other applications
   • Check microphone connections
   • Verify microphone is not muted

System Audio Permission Issues

Problem: Cannot capture system audio or application sounds.

Solutions:

1. Browser Support:
   • Ensure you're using a supported browser
   • Check if system audio capture is available
   • Update browser to latest version
2. System Settings:
   • Windows: Check audio settings and permissions
   • macOS: Grant screen recording permissions
   • Linux: Check audio system configuration

Recording Issues

Poor Video Quality

Problem: Recorded video appears blurry or low quality.

Solutions:

1. Adjust Quality Settings:
   • Select higher quality option
   • Check screen resolution
   • Ensure stable internet connection
2. System Performance:
   • Close unnecessary applications
   • Check CPU and memory usage
   • Update graphics drivers
3. Browser Optimization:
   • Enable hardware acceleration
   • Clear browser cache
   • Update browser to latest version

Audio Sync Issues

Problem: Audio and video are not synchronized.

Solutions:

1. System Performance:
   • Close resource-intensive applications
   • Check system performance
   • Ensure adequate RAM and CPU
2. Audio Settings:
   • Check audio latency settings
   • Use lower quality settings if needed
   • Test with different audio sources
3. Browser Issues:
   • Update browser to latest version
   • Clear browser cache
   • Disable conflicting extensions

Recording Stops Unexpectedly

Problem: Recording stops without user action.

Solutions:

1. System Resources:
   • Check available memory
   • Monitor CPU usage
   • Ensure adequate storage space
2. Browser Issues:
   • Update browser to latest version
   • Clear browser cache
   • Disable extensions
3. Network Issues:
   • Check internet connection
   • Ensure stable connection
   • Try offline mode

Performance Issues

High CPU Usage

Problem: Recording causes high CPU usage and system slowdown.

Solutions:

1. Quality Settings:
   • Reduce video quality
   • Lower frame rate
   • Disable unnecessary features
2. System Optimization:
   • Close unnecessary applications
   • Check for background processes
   • Update system drivers
3. Browser Optimization:
   • Enable hardware acceleration
   • Clear browser cache
   • Update browser

Memory Issues

Problem: High memory usage during recording.

Solutions:

1. System Management:
   • Close unnecessary applications
   • Check available RAM
   • Restart browser if needed
2. Recording Settings:
   • Reduce recording quality
   • Limit recording duration
   • Clear old recordings
3. Browser Management:
   • Close unnecessary tabs
   • Clear browser cache
   • Restart browser

Storage Issues

Problem: Insufficient storage space for recordings.

Solutions:

1. Storage Management:
   • Clear old recordings
   • Free up disk space
   • Move recordings to external storage
2. Recording Settings:
   • Use lower quality settings
   • Limit recording duration
   • Compress recordings

Browser-Specific Issues

Chrome Issues

Common Problems:

• Screen sharing not working
• Audio capture issues
• Performance problems

Solutions:

1. Update Chrome: Ensure latest version
2. Check Flags: Enable experimental features
3. Clear Data: Clear browsing data
4. Disable Extensions: Test without extensions

Firefox Issues

Common Problems:

• Permission issues
• Audio sync problems
• Performance issues

Solutions:

1. Update Firefox: Ensure latest version
2. Check Preferences: Verify media permissions
3. Clear Cache: Clear browser cache
4. Safe Mode: Test in safe mode

Safari Issues

Common Problems:

• Screen recording permissions
• Audio capture issues
• macOS integration problems

Solutions:

1. Update Safari: Ensure latest version
2. Check Permissions: Verify system permissions
3. macOS Settings: Check system preferences
4. Reset Safari: Reset browser settings

File and Download Issues

Download Failures

Problem: Cannot download recorded videos.

Solutions:

1. Browser Settings:
   • Check download permissions
   • Verify download location
   • Clear download history
2. File System:
   • Check available disk space
   • Verify write permissions
   • Try different download location
3. Browser Issues:
   • Update browser
   • Clear browser cache
   • Try different browser

File Format Issues

Problem: Downloaded files cannot be played.

Solutions:

1. Codec Support:
   • Install WebM codec
   • Use compatible media player
   • Convert to other formats
2. File Integrity:
   • Check file size
   • Verify download completion
   • Try downloading again

Getting Help

Self-Diagnosis

1. Check Browser Console:
   • Open developer tools
   • Look for error messages
   • Check network requests
2. Test Basic Functionality:
   • Try different browsers
   • Test with different content
   • Verify system requirements
3. System Information:
   • Note browser version
   • Check operating system
   • Document error messages

Contact Support

When contacting support, provide:

1. Browser Information:
   • Browser name and version
   • Operating system
   • Device specifications
2. Error Details:
   • Exact error messages
   • Steps to reproduce
   • Screenshots if possible
3. System Information:
   • Available memory
   • CPU usage
   • Storage space

Community Resources

• Browser Documentation: Check official browser docs
• Web API Documentation: Review API specifications
• Community Forums: Search for similar issues
• GitHub Issues: Check project issue tracker

Prevention Tips

Regular Maintenance

1. Keep Browsers Updated: Regular updates fix issues
2. Clear Browser Cache: Prevent cache-related problems
3. Monitor System Resources: Ensure adequate performance
4. Check Permissions: Verify all required permissions

Best Practices

1. Test Before Recording: Verify settings and permissions
2. Close Unnecessary Apps: Free up system resources
3. Use Appropriate Settings: Match quality to needs
4. Monitor Performance: Watch for issues during recording

Next Steps

• Browser Requirements - Check compatibility
• Advanced Features - Explore advanced options
• Examples - See practical examples